Return Policy

 

At ClioJewels, we value your satisfaction and want you to have a delightful shopping experience. If you are not entirely happy with your purchase, we offer a straightforward return process. Please review the following guidelines carefully:

 

 

To be eligible for a return, the following conditions must be met:

– The item must be in its original condition, unworn, and unused.

– The product packaging and tags must be intact.

– The return request must be initiated within 30 days of receiving the order.

 

 

To initiate a return, please contact our customer support team at 8355878724 or via email at support@cliojewels.com. Provide your order number, the reason for the return, and any relevant details. Our support team will guide you through the return process.

 

 

Customers are responsible for shipping the return items back to ClioJewels. We recommend using a trackable shipping method to ensure the safe return of the products. Shipping costs for returns are the responsibility of the customer, except in cases of defective or damaged items.

 

 

Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the return is approved, we will process the refund.

 

 

Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.

 

 

Certain items may not be eligible for return and refund due to hygiene reasons or other restrictions. These may include earrings, personalized or customized items, and gift cards. Please contact our customer support team to confirm the eligibility of your item before initiating a return.

 

 

In the rare event that your order arrives with manufacturing defects or damage, please contact our customer support team immediately at 8355878724 or via email at support@cliojewels.com. We will arrange for a replacement or issue a full refund, including return shipping costs.

 

 

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item on our website.

 

 

ClioJewels reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be posted on this page.

 

 

If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to our customer support team at 8355878724 or via email at support@cliojewels.com.

 

Thank you for choosing ClioJewels. We value your trust and are committed to providing you with beautiful sterling silver jewelry and outstanding customer service.